De-escalation & Conflict Management Training

Stay Confident When Things Get Tense

 

Conflicts, aggression, and inappropriate behavior are increasingly part of everyday professional life. This training prepares participants to remain calm, act with confidence, and maintain control – even under pressure.

Learn to recognize critical situations early, apply proven de-escalation strategies, and protect yourself and your team through practical prevention and communication techniques. Strengthen your professional presence and enhance your ability to handle demanding situations with clarity and composure.

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Course Highlights

• Early recognition and assessment of critical situations

• Professional response to aggressive or inappropriate behavior

• Verbal and non-verbal de-escalation techniques

• Self-protection, prevention, and emergency support for colleagues

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Non-Civilian & Operational Version Available

This course is also available for non-civilian and governmental personnel, with scenarios and de-escalation techniques adapted to operational environments, legal frameworks, and role-specific requirements.

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